Category Archives: Life

Random posts about daily life.

The bell that’s rung.

I remember when I first heart all about Cannibal Holocaust, all the controversy and the fact that it was banned, only pushed me to want to watch it. And boy did I get more than I bargained for. A week of absolute horror as one scene from the movie continuously assaulted my mind when I least expected it. I didn’t regret watching it but I knew I’d never sit through it again.

When I heard about Human Centipede and how utterly disturbing it was supposed to be I hesitated. Remember Cannibal Holocaust, I thought to myself. I don’t want to experience that again. Of course curiosity, as it always does, won over and I watched what has got to be one of the stupidest movies ever made. It didn’t disturb me, it merely annoyed me for trying so hard to be disturbing. It was also supremely boring.

So it figures, I thought. That sort of thing generally doesn’t happen. I am, after all, unshockable. Is that really a word? I don’t think so but it doesn’t matter. So it naturally stands to reason that when it comes to literature I tend to seek out the dark side of human nature. I wonder what it says about me and I blame those VC Andrews books I read when I was 11.

It was inevitable, I suppose, that I would find myself reading this particular manga – I actually didn’t realize it included content that I avoid until I started and then I pressed on anyway though I’m not sure why. Even as I started to feel a sort of sick feeling somewhere deep down I continued to read. After awhile I wasn’t sure if anything other than the pure horror I was feeling was pushing me forward. By the time I finished the manga I was reading this afternoon, I was sobbing. I was thinking about Cannibal Holocaust and how sometimes it’s better to leave well enough alone. It wasn’t the subject matter in and of itself but rather that psychological aspect that I always look for that did me in this time. I can’t stop thinking about it. I sort of regret reading it right now though I know as some time passes, my stomach settles and I’m able to fully process what I read I will probably change my mind and stop regretting it.

Curiosity might not have killed the cat but it certainly did some damage to its psyche. That cat’s a bit of a masochist.

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Another day older…

It’s been awhile.  I do apologize.  I have no excuse.  I’m just lazy.  I spend all of my free time reading manga.  That isn’t even a joke.  But, the weather here has changed and it’s starting to get warmer.  It’s pulling me up out of the winter blues funk.  Unfortunately I seem to be having back problems again.  I think I have done something terrible to it because it hurts a lot when I move even the slightest bit.  So I’m trying not to do that.

I’ve been neglecting my sewing completely.  Every night I think, tomorrow I will go to my sewing room and create something wonderful.  Then tomorrow comes and I sit around reading manga after I finish up with my work.  Go figure.

My birthday has come and gone.  It doesn’t matter how old I am!  Old enough.  I did get a wonderful surprise this year.  The weekend before my birthday I got a text from my best friend (the one who moved away) saying “Hi” or probably “Dude” since that’s usually how she starts off her texts to me.  I sent back “Yo” because that is my standard reply.  Then she texted back with a photo of my house.  I immediately started to cry as I leaped from my bed and ran up the stairs (incurring a horrible muscle cramp as I did) and ran to the front door where she was getting out of her jeep.  Many more tears followed.  I don’t really like pictures of myself in general and especially since I’ve put on weight but this sums up my reaction (I am the short one).

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It was so nice to be able to spend a few days with her though it was also much too short. It goes without saying that I miss her. I’m not sure what month it was that we first met, only that it was summer, but sometime this summer will mark 30 years of friendship. That’s a long time.

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Manga + Anime + Me

Here’s how it happened.  I haven’t seen much in the way of anime and my knowledge was limited.  I do, however, collect dolls.  One of the dolls I got (because I liked how it looked) happened to be based off of a character from Black Butler.  Someone on Flickr commented, asking me if I liked Black Butler.  I explained that I had never seen it and just wanted the doll.  They told me what it was about and I (being me) protested that I doubted very much I would be interested in it.  I read about it.  Continued to protest that I doubted very much that I would be interested but I might give it a shot.

So I downloaded (egads, yes) the first season and just sort of left it sitting there for awhile.  Then I knew I was going to Virginia and that chances were fairly high that I would be looking for something to do later at night so I copied the Black Butler episodes to my hard drive and off I flew.  And then I settled into bed the second night I was in Virginia and put my headphones on and I started the first episode.  Well, this isn’t too bad, I thought, I’ll watch another.

And then another and another, I was fascinated.  I was hooked.  Black Butler became the most amazing this I had ever seen.  Ok maybe I’m exaggerating a little but I fell in love.  (And just so you know I have purchased both dvds for season 1 – something I never would have done had I not downloaded it and watched it for free first.)   Again, me being me, I started to research this fantastic discovery of mine.  I wanted more!

This was November 2011.  This is when I discovered anime and manga (not that I didn’t know it existed, I certainly did) and that it contained a genre that may as well have been made specifically for me.  Yaoi.  I am not embarrassed to say that I love this genre.  And no Black Butler is not yaoi, it was the key that unlocked the door to something I never would have found had I not bought that doll and posted that picture and had that one girl not commented on that picture.  Fate was working for me.

I’ve been wanting to share my thoughts on the manga I’ve read and the anime I’ve watched but I hadn’t wanted to do it here.  I thought I could create a new page and write entries under that but it doesn’t look like Word Press functions like that.  Maybe I’ll just put the reviews behind click-throughs.  Mostly I wanted to write my thoughts because my friends aren’t into this stuff and I have no one to talk about it with like I would with tv shows or movies or other books I may have read.  It seems funny really discovering this now as an adult of however many years but I’m not complaining.  It just means I’m old enough to legally buy the manga I want to read!  HA.

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Where does the time go?

I didn’t realize it had been so long since I last posted. Mostly I haven’t got anything interesting to say so I haven’t been saying anything! I’ve been dealing with a shoulder injury for 3+ weeks and it’s getting really annoying!

The other day I joined the W Club. Registration closes January 18th so there’s still time to join. I just got the basic registration because I wasn’t really blown away by either doll. I’m interested to see what being a member is like and hoping this may mean I get my hands on something I really want.

Seems like there’s so much to do and instead of doing any of it, I do nothing. I should probably do something about that!

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Customer Feedback

I was shopping in Old Navy yesterday, trying to find a pair of jeans. Normally I don’t wear jeans from Old Navy but circumstances called for some pants – STAT. So I’m standing there at their jeans wall trying to find my size in “short” because at 5’1″, I am short. I couldn’t find the size I was looking for at all and then I looked up. Sure enough, sitting on top of a shelf that was up higher than 5′ sat the size I was looking for marked “short”. I stood on my very tip toes and stretching my arm up to the point where I actually felt the muscle pulling I was able to yank down a pair of jeans. I was annoyed, briefly. I ended up buying jeans (in a different size, go figure) but after complaining to my mother about the short jeans on the high shelf I realized that it’s the kind of thing that a taller person wouldn’t even think about and unless a short customer (me) said something, they’d never think to put the “short” jeans on a low shelf for their “short” customers. So I wrote them an email and politely explained what happened and suggested they put the short jeans lower where their short customers can reach them.

And that got me thinking. A lot of the time we experience things as a customer and we get annoyed but we don’t say anything. Well, if the store doesn’t know, they can’t change it (if they’re so inclined). Now, I’m the type of person that actually DOES provide customer feedback, regularly. If something has happened in a store that has displeased me in some way, I come home and I look up the store and find out how to contact them and then I write to them and tell them what happened. I even received a gift card from a store in appreciation for my feedback. But that’s not why I sent it, I sent it because I wanted them to know what had happened. Often, whatever has upset you is not something the higher ups are aware of and generally it’s something they are happy to correct but the key is letting them know. By that same token, when I receive really good customer service, I will come home, look up the store and then write to them and let them know, including the employee’s name if I know it along with the store location, the date and the time.

Customer feedback is really important but it’s on you. Complaining to your friends, your family, your dog, won’t change anything. Letting the higher ups in the company know about your complaint just might. As someone who also works in customer service, here is some advice:

Be polite. Seriously. Even if you’re really angry. In fact, if you’re really angry, wait. Cool off and then contact them.

Don’t swear. There’s no need for it. By that same token, don’t use insults. Even if you’re emailing in your complaint you need to remember that a real live human being is on the other side. You wouldn’t like it if someone came to your work and told you how much you sucked and how stupid you are, right? So why do it to someone else. As much as people in customer service try not to take it personally, it’s upsetting and it’s unnecessary. It won’t get you more help if you’re mean. In some cases it might get you ignored completely if the company feels (rightly so) that abusive complaints don’t warrant an answer.

Explain the situation in detail. Don’t assume the person on the other end is going to know exactly what you mean when you say things like “it” or “the account”. Whenever appropriate, state the store location, date and time of an incident. If it’s an online transaction, state the date. Again, explain the situation in detail. The more details you give, the more specific you are, the quicker your problem can be addressed. If you write in and say something like “My account stopped working” or “The clerk was rude” then you can expect that there will be a lot of back and forth before your issue can actually be addressed. Remember that the person on the other end has no idea who you are or what happened. They may cover multiple areas or service multiple accounts so you need to be specific. Did I mention be specific?

Often, companies only hear from customers when they have a complaint. Don’t be afraid to give feedback because something good happened. Even if it was at McDonalds, it’s nice to hear the positive. This positive often gets relayed back to the employee and that feels good too.

I know that sometimes a customer does all that, provides details, is polite, etc. and in return they receive a nasty reply. I’ve been on that receiving end too. My advice, if you’re providing customer service/support is to always be polite, even if the person is being rude, there’s no need to devolve along with them.

Read the full email, if the complaint is emailed in. Responding improperly or only addressing half of the complaint is only going to further anger the customer. If they’re on the phone or in person, listen. Hear them out. Most people just want to be acknowledged as having been heard even if you can’t fix their problem.

If you make a mistake own up to it. It’s ok. You’re human. Explain to the customer that you were mistaken or you made an error, apologize and move on. Most of the time, the person on the other end will appreciate that you’re being honest, they’ll certainly appreciate the apology and you may even diffuse a tense situation and turn a negative experience into a positive for that customer.

That’s all I can think of for now. I’m not a customer relations guru. I’m just speaking through my own experience both as a customer and as a person on the receiving end of customer complaints. Here’s hoping Old Navy starts putting their “short” jeans on the lower shelves. 😉

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